Zoom is a widespread video conferencing software that permits users to communicate with each other online. It is widely utilized for business meetings, online classes, webinars, and social groups. Zoom delivers diverse features such as screen sharing, chat, breakout rooms, and recording.
However, occasionally, Zoom users may confront some errors that discourage them from joining or hosting a meeting. One of these errors is Zoom Error Code 10004, which means that the Zoom client failed to connect to the server. This error can be frustrating and irritating, especially if you have a vital meeting to attend or host.
So, let’s get to the depth and get a better understanding of Zoom Error Code 1004 and how to fix it.
What is Zoom Error Code 10004?
Zoom Error Code 10004 is a familiar error that appears when the Zoom client cannot connect to the server. This error can be generated by various factors, such as:
- Network issues: Your internet connection may be sluggish, inconsistent, or blocked by a firewall or proxy.
- Antivirus software: Your antivirus software may be interrupting the Zoom client or blocking its permit to the server.
- Outdated Zoom client: Your Zoom client may be outdated or corrupted, and must be updated or reinstalled.
- Server issues: The Zoom server may be down, overloaded, or experiencing maintenance work.
The impact of Zoom Error Code 10004 on users can vary depending on the situation. Some users may be able to join or host a meeting after a few attempts, while others may be unable to do so at all. This error can cause inconvenience, frustration, and loss of productivity for users.
How to Fix Zoom Error Code 10004?
Fortunately, some possible solutions can help you resolve Zoom Error Code 10004 and join or host a meeting successfully. Here are some of the strategies that you can try:
Restarting the Router
Sometimes, restarting your router can assist you in resolving network issues and improving your internet connection. To do this, unplug your router from the power source, wait for a few minutes, and plug it back in. Then, try to connect to Zoom again and see if the error is gone.
Disabling Antivirus Software
Your antivirus software may be stopping or interfering with the Zoom client, generating the error. To check this, temporarily disable your antivirus software and try to connect to Zoom again. If the error is gone, you may be required to add Zoom to the list of exceptions or trusted programs in your antivirus settings. Remember to enable your antivirus software again after you complete using Zoom.
Manually Updating Zoom
Your Zoom client may be outdated or corrupted and must be updated to the latest version. To do this, go to the Zoom website and download the latest version of the Zoom client for your device. Then, install it and test it to connect to Zoom again. Alternatively, you can also inspect the updates within the Zoom client by clicking on your profile picture and choosing Check for Updates.
Reinstalling the Program
If updating Zoom does not work, you may be required to reinstall the program completely. To do this, uninstall the Zoom client from your device and delete any leftover files or folders. Then, go to the Zoom website and download the latest version of the Zoom client for your device. Then, install it and attempt to connect to Zoom again.
Finally, Contact Zoom support
If none of the above methods work, you may need to reach Zoom support for additional assistance. You can do this by visiting the Zoom website and clicking on Contact Support. Then, fill out the form with your details and describe your issue. You can also affix screenshots or logs to enable the support team to diagnose the problem. Zoom support will get back to you as soon as possible and provide you with an answer.