Bitdefender is antivirus software, that is widely preferred for its top-notch security features. Apart from the advancements, it has also some faults. Nowadays users are facing complications regarding Bitdefender VPN error 1004. This error can occur due to multiple reasons. If the endpoint is not properly configured for communication over the internet through a proxy then you might get this error code as well. Then the endpoint is unable to solve the proxy for the DNS problem. As a result, you can notice a pop up is continuously showing on the screen, saying “VPN error 1004.” If you are using a bad or poor connection then you might get this error as well.
In case if you are suffering from the same issue then solving is quite important. Hence, read the article as you can find a lot of effective ways by which you can easily get resolved from the glitch.
Possible Solutions To Fix Bitdefender VPN Error 1004
Here in this section, the easiest and effective troubleshooting methods are discussed. So, you just need to execute the steps very carefully.
Fix 1: Update Your Bitdefender
This is the primary method to solve your issue instantly. The first thing you need to do is go to Bitdefender Central option and log in with the credentials to your account. Then you can see the option of My devices, at the bottom left side of the corner. You have to click on this option. A new window will open in front of the screen. Tap on the icon ‘Install Protection’ and choose the icon ‘Protect this device’ by clicking on it. After a while, you must open the executable files that are already downloaded in your device. Remember that by proceeding this step the Bitdefender will be downloaded automatically and uninstall the old version as well. Finally, restart your device by clicking on the Restart button that is located on the left side of the screen. Now tap on the Install option. When the installation process is completed successfully, tap on Start using the Bitdefender icon. Now check if the error is resolved.
Fix 2: Reinstall Bitdefender VPN
This is another process by which you can easily get rid of the error code as well. The first thing you need to do is open your device by clicking on the Start button. Then go to the Applications option and click on it. After that, you need to click on the Bitdefender icon and uninstall it. After some time re-install the app and then check if the error gets resolved.
Fix 3: Change The DNS
As an alternative method, this works really good to resolve Bitdefender VPN error 1004. First, you should start the device. Then navigate to the Network proxy settings. To do so, go to the Control panel. Then click on Network and internet icon. Tap on Network sharing center. After that select Change adapter settings and you need to click double on the icon Network. You can see internet protocols as well. Click on the protocol version 4. It will be shown on the list of the protocols. Then, choose to Use the following DNS server addresses and you need to enter the details that are given below.
Preferred DNS server- 126.96.36.199
Alternate DNS server- 188.8.131.52
Finally, tap on the OK option and continue the process. After a while Refresh your device and check if the problem is eradicated.
Fix 4: Update Your Device
This particular error also occurs if you are using an old version and at the same time using the latest version of Bitdefender. So be careful that you are using an updated version. To do so, the first thing you need to do is open the Control panel. After that tap on the Windows option and you can see a new window will open on the main screen of your device. Next, select the Windows Update option. By selecting this option you can see that your device is looking for the available updates. If an update is available then click on the option and proceed by clicking on ‘Continue’. Wait for some time while the update process is going on. Now restart your device and check if the Bitdefender VPN error 1004 is resolved.
Hopefully, by executing the above methods you will surely get rid of Bitdefender VPN error code 1004. If by any chance, if you find any difficulty then do not hesitate to get in touch with us. You can give your valuable feedback by writing to us.