There is no doubt that Norton security products are quite effective in protecting your PC from online threats and virus attacks but, it can also generate error messages from time to time. Out of many notifications, error 8504 is a common problem for most of the Norton users. Due to this particular error code, Norton can fail to perform certain activities during the process of updating, scanning for real-time viruses and even while installing the antivirus software. So, if you are experiencing Norton error 8504, don’t panic as it can be fixed with the help of a few troubleshooting solutions. In order to know the technical fixes to resolve error code 8504, you can go through this article. Here, you can learn how to identify the symptoms and remove this Norton error from your computer by following certain instructions.
Know How To Detect And Troubleshoot Norton Error 8504
Before you jump to the solutions, go through the technical fixes. You must be aware of the symptoms of Norton error 8504. Also, it is necessary to learn the causes that lead to Norton Antivirus to generate error code 8504. Only then, it will be easy for you to understand the underlying reasons of error 8504 and troubleshoot Norton issue.
Common Symptoms Of Norton Error Code 8504
Let’s discuss a few symptoms of error 8504 that have been observed by many Norton users.
If you are running any active program window, this error can crash it immediately while running Norton Security program.
The external devices connected to your device including mouse and keyboard can become unresponsive or too slow.
You are unable to install or update Norton software on your PC and the system can also freeze periodically.
Your display gets stuck on the message notification of Norton 360 Error 8504, 104.
Major Causes That Leads To Error 8504 In Norton
To know the most common causes of getting Norton security suite error 8504 while working with Norton Security program, check out this section.
In case you have installed Norton Antivirus files that are already corrupted, it can lead to error 8504.
When your installation of Norton Security software is incomplete, you can experience this problem.
If the files of Windows or Norton product gets corrupted due to possible virus or malware attack, it can cause error code 8504.
Even if you have installed the correct program of Norton Antivirus, it can produce this issue after upgrading to a newer version.
A few Windows 10 services or another antivirus program can interrupt with the Norton Security software and cause this error message.
Solutions To Fix Norton Security Suite Error 8504
Now that you are familiar with the major symptoms and causes of Norton error 8504, apply the solutions as per the relevant problem.
Solution 1- Fix Registry Entries Regarding Norton Security Program
If you are not tech-savvy, never try to change the registry entries without proper knowledge. However, if you are an advanced user, apply this solution to resolve error code 8504 in Norton antivirus.
To begin this method, you have to click on the Start button on the Windows screen and then open the search box. There, you have to type the word ‘command’ and hold Ctrl+Shift keys. After this, press the ‘Enter’ button and click on ‘Yes’ when Windows prompts for your confirmation on a permission dialog box.
Next, it will open the Command Prompt window with a blinking cursor. So, write the command ‘regedit’ and hit the ‘Enter’ key. The system will display the Registry Editor window, where you can choose the files that are related to Norton error code 8504. You can also identify the entries that have caused error 8504, 104 notification on your PC.
Then click on the File menu and select the option of ‘Export’ to choose the registry files related to Norton Internet Security. After this, you have to go to the ‘Save In’ list and look for the appropriate folder for saving the backup key for Norton software.
While naming the new folder in which you want to store the Norton Internet Security backup, you can name it as per your choice. However, while navigating the box for Export Range, make sure to choose the option of ‘Selected branch’. Finally, click on the ‘Save’ button for saving all these changes for Norton antivirus in the registry editor.
All these above steps can help you to create a backup copy for Norton Internet Security and prepare for the steps to repair the registry issues.
Steps To Repair Norton Internet Security Registry Files
Next, you can click on the Norton Utilities and wait for the Windows to display ‘User Account Control’. If this window appears, you have to click on ‘Continue’.
On the right pane of the window you will find the tab for ‘Clean Your Registry’, so click on it. Then allow the Norton Utilities to scan the Windows Registry on your PC and show the list of errors including the keys related to Norton error 8504.
After this, hit the ‘Repair’ button after ticking the checkboxes for the Norton files that you want to repair using the utilities. Finally, click on the ‘Continue’ button to allow Norton Utilities to perform the necessary actions on your system to fix error code 8504.
Solution 2- Use Disk Cleanup Tool To Remove Corrupted Files
If there are corrupted or damaged Norton installation files on your PC, you can utilize the Windows built-in Disk Cleanup. This program can scan your system for Norton antivirus components and repair/remove them accordingly to resolve error 8504.
In order to run the program of Disk Cleanup, you have to first click on the Start button on Windows screen. So, follow the steps in solution 1 to open the Command Prompt window and then type ‘cleanmgr’ in it. As you hit the ‘Enter’ key, the Disk Cleanup tool will start analyzing your system to figure out how much space is consumed by the corrupted files. This also includes the Norton Internet Security program that can be corrupted somehow.
After finishing the scanning, Disk Cleanup will display a list of programs that you can remove from your PC. So, if you can identify the damaged Norton files that can generate error 8504, you can select the checkboxes for those options. Finally, click on ‘OK’ button to confirm this action and let Disk cleanup do its job to remove those error causing components in Norton.
Solution 3- Disable Or Delete Other Security Tools Or Antivirus
In case you have installed any non-Symantec software on your computer, it can cause this error while using Norton. So, the best way to deal with this issue is to remove or uninstall such antivirus tools from your PC.
Hence, open the Run dialog box, write ‘appwiz.cpl’ and hit the ‘Enter’ button. It will open the ‘Add or Remove programs’ window in the Control Panel, where you can choose the non-Symantec security program. After this, you have to click on the ‘Uninstall/Remove’ option to delete this product. Also, make sure to restart your computer after finishing the uninstallation of antivirus program.
Solution 4- Utilize Removal And Reinstall Tool From Norton
There is another great way to resolve Norton error 8504 by installing the Remove and Reinstall tool. You can easily download the installation files for this program on the official website of Norton or any third-party page. This tool is quite effective in removing Norton 360, Norton Antivirus, Norton Internet Security, and other products. However, make sure to use this solution only when there are damaged files of Norton product on your system. It is also applicable to users who are experiencing this error code 8504 during failed installation of Norton software.
Steps To Install/Run Norton Remove and Reinstall Tool
Your first task is to obtain the installation file for this program from a genuine source and save it to the Windows desktop (or suitable location). Then double-click on the icon of this removal tool (NRnR) and go through the on-screen instructions in the license agreement window.
Next, click on the ‘Agree’ button and proceed towards the tab for ‘Advanced Options’. Hit the ‘Remove Only’ button before clicking on the final ‘Remove’ tab on the Norton Removal And Reinstall tool. Finally, restart your PC and check if you are still getting error 8504 while installing Norton.
In case you are using Norton Removal And Reinstall program on Mac OS, you have to go to the ‘Applications’ folder. Then locate the files for Symantec Solutions and double-click on the Symantec Uninstaller. After this, choose the Norton apps that you want to uninstall that can be affected due to error 8504. Finally, hit the ‘Uninstall’ button and use the admin account password (if asked) to remove the Norton software.
Steps To Reinstall Norton Security
Once you successfully remove the Norton product using the NRnR tool, you can download the correct product from a reliable solution provider. Then select the program you wish to reinstall under the ‘Product Details’ section and hit the ‘Download’ button.
Make sure to click on ‘Start Download’ tab on the Norton Download Manager. Also, go through the on-screen instructions to finish the installation of Norton Security.
Solution 5- Apply Recent Updates For Graphics Driver On PC
Many Norton antivirus users have resolved error code 8504 by updating their video graphics software. Hence, you can apply this solution by opening the Device Manager window. After this, just type ‘devmgmt.msc’ in the Run dialog box and hit the ‘Enter’ key.
Then in the list of the devices under the ‘Device Manager’ window, locate the option of ‘Display adapters’. Next, find the HD graphics card installed on your system and right-click on it. Choose ‘Properties’.
From the tab of ‘Driver’, you can get all the information regarding the status of the graphics card. If it is outdated, it can be the reason behind error code 8504.
Hence, you can visit the official website of the manufacturer of the graphics driver used in your PC. Then follow the technical instructions to download, install and run the graphics update on your device. Finally, launch the Symantec program and see if you are still receiving Norton error code 8504 notification.