Malwarebytes Unable To Connect The Service:Instant Hacks To Resolve

Computers and laptops have been one of the major gadgets that are used by each and every individual nowadays. So, there is a tendency of malware attack in your device with regular usage. So to eradicate such issues, Malwarebytes has been one of the top-notch cybersecurity providers that users often rely upon for virus or malware attack. One of the recurring issues include malwarebytes unable to connect the service.

So, in this article, we are going to describe the problem along with the solutions. So we recommend you to follow the entire article and proceed on with the solutions until you find an exact way to resolve the issue at the earliest.

What Causes Malwarebytes Unable To Connect The Service?


In order to deal with the infections that are caused by malicious application, Malwarebytes Anti-Malware (MBAM) is a tool that you can easily download from the Internet. Basically, you are going to get the tool in two versions. One is the free version and the other one is the paid version. However, for having a knowledge of the software you can use the available version which will help you deal with the menace.

Although there are many cons that users often complain off, one such problem that arises is malfunctioning of the tool. Basically, when one tick on the symbol, the circle starts turning and an error message appears after a while saying “ Unable to connect the service.” So in the next paragraph, we are going to describe some of the exact ways to fix the issue.

Quick Methods To Fix When Malwarebytes Unable To Start

Here are four solutions that will help you out in such cases. Moreover, these fixes are proven to be most effective one. So follow the fixes get your device free from each and every trouble.


Fix #1: Check And Find Whether Something Is Wrong With Malwarebytes Software

This particular message implies that the software is facing problems communicating with some particular services. Malwarebytes operates via the service it installs to the computer. However, you can turn on the service easily if it is turned off. In order to turn the service, follow the steps given below:


  • Click on the Start menu that is located at the bottom left part of the page in order to access the list of the services running on the Windows PC. After this click on the search bar and type in “services.msc”. Open the primary outcome by operating it as an administrator.
  • If you want to dictate the services in a systematic form and the Malwarebytes service, then click on the Name column.
  • Click on the Properties by right-clicking the Name column. Find if any other settings have been enabled by locating the Startup type option and change it to Automatic.
  • Make sure that you start by agreeing on the Start option till its status switches to “Running.” Follow this method if the service is not running.  


Outgrowth That Might Occur While Performing Method 1

While doing the process above, you might encounter some difficulty and you may receive the subsequent error message once you click on the Start option:

“Windows could not start the Security Center service on Local Computer. Error 1079: The account designated for this service differs from the account specified for other services operating in the same process.”

If this type of message is troubling you then try the following steps to fix and resolve the issue. Firstly, in order to inaugurate the Malwarebytes software, follow the steps from 1 to 4 from the fix above. Now, click on the Browser button by navigating the Log On tab. Type in the computer’s name under the “Enter the object name to select” box and click on  Check Names and wait for the name to become authenticated. Later on, type in the administrator password in the Password box. Close all the windows by clicking the OK option. Lastly, click the Start option by navigating back to the  Malwarebytes’ properties.

Have a check whether the problem exists by rebooting the computer. Hope it should work if the problem is related to the service being stopped.

Fix #2: Reinstall Malwarebytes

According to many users, it has been seen that reinstalling Malwarebytes have fixed the issues permanently. So, we recommend you to try the method as it may work if the first one fails. Although some users purchase the Premium version of the tool, still it gets quite difficult for them to retrieve the Activation ID and Key. So in such cases, there are some other ways if you are not getting the page from where you download the tool. So in order to find, do follow the instructions below:

  • In the search bar type in  “regedit” from where you should be able to locate after you click on the Start menu.
  • Depending on the architecture of the computer, use one of the locations below to retrieve the ID and the key.  

Location for Windows x86 32-Bit

HKEY_LOCAL_MACHINE\SOFTWARE\Malwarebytes’ Anti-Malware

Location for Windows x64 64-Bit

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Malwarebytes’ Anti-Malware



Fix #3: Antivirus Issues

Every antivirus is designed to work fine with other tools and programs installed in the system. Likewise, the Malwarebytes was designed. However, after having a thorough research of the problem it has been seen that the. Malwarebytes Anti-Malware “Unable to Connect the Service” may be caused by your antivirus software itself.

  • In the past, according to multiple users, there were no comparable concern while they were using the same antivirus along with MBAM. Also, they say that the problem is most likely created by a single version of Malwarebytes.
  • So, in such case waiting for a new patch or hotfix is the best solution available that will further take care of the problem.

There are also several other options that you can try of if you are in a need to use Malwarebytes immediately, in case it is unable to connect.

Fix #4: In Safe Mode, Uninstall MBAM

During the regular startup, if you are anyhow incompetent to uninstall the MBAM properly, then adjudicate and restart the device in Safe Mode and then uninstall it. So, follow the below instruction in order to perform the action properly.

In the Search box type in “msconfig” and after this navigate through the Boot tab. Check the box next to the Safe boot option in the boot tab. Now, click on the radio button that is next to the Minimal option. Restart the PC by clicking on the  OK and confirm the same. You will find that the device starts running in safe mode. From the Start menu, click on the gear icon and open the Settings option and navigate to Apps. Click on the Uninstall option once you locate MBAM on the list of installed apps. Disable the Safe boot option by opening the msconfig again. Lastly, from the site, reinstall and download the latest version of the MBAM.

Ending Notes

Hopefully, the article was helpful to you in resolving the issue of Malwarebytes unable to connect the service.  Try out the steps as directed here and you will surely find a solution for the issue you are facing. However, if you have further queries, then share your feedback.

Nathaniel Villa
Nathaniel Villa