Sometimes, while you are streaming some shows within the Netflix app, you can encounter the “can’t connect to Netflix” error message. The error message can also be: ‘There is a problem connecting to Netflix’.
This error will not let you open Netflix and thus you miss on all your favorite shows.
There can be various reasons for the occurrence of this issue. If you use a VPN or proxy server to connect to the internet, then there is a possibility for you to encounter this error.
If the Netflix application or app data gets corrupted, even then you might face this glitch.
Here, in this article, we are going to discuss the effective fixes to get rid of this issue. Hopefully, after following and applying the fixes, you’ll be able to resolve this issue on your own.
Methods to Fix the Error Message “Can’t Connect to Netflix”
In this section of the article, we will discuss various methods that will help you to effectively eradicate the ‘can’t connect to Netflix’ error message.
Method 1: Remove the Proxy Server or the VPN
If the network connection uses a proxy server or a VPN service to stream videos within the Netflix application, then you can face this issue. Now, the one and only solution to resolve this issue are to remove the proxy server or the VPN service.
In order to do that, follow the steps provided beneath.
- First, if the network connection that you are using currently has a proxy server, then contact the ISP and ask them to remove it.
- If the ISP will not remove the proxy server, then the only option that you have is to change the current network provider to some other one and see whether this issue gets resolved or not.
- Now, if the proxy server of the current network provider has been removed, but still you are facing this error, then uninstall the VPN service app if there is one.
- After the removal of the VPN service, power cycle the router device. To do it in a proper way, follow the substeps below.
- Press the ‘Power’ button at the back of the router to turn the device off.
- Then, unplug the power cable of the router from the wall socket. After that, take out the ‘LAN’ cable from the router.
- Next, wait for five to ten minutes and then plug back the ‘Ethernet’ or ‘LAN’ cable.
- Now, power on the router and see if everything works perfectly or not.
- At last, attempt to stream any video on the Netflix application and see if this error comes back or not.
Method 2: Sign out and then Sign back in
In this method, you will learn the steps to Sign out and then Sign in to the Netflix application. Follow the steps below to know how you can do it.
- First, unlock the Android device and then locate and tap on the ‘Netflix’ application. This action will launch the ‘Netflix’ app.
- After that, navigate to the top left corner of the app and tap on the ‘Menu’ button.
- Next, on the new page that comes up, move down a little and then locate and choose the ‘Sign Out’ button.
- As soon as you do that, a confirmation box will appear. In it, choose the ‘Yes’ button.
- When you are logged out from ‘Netflix’, sign back into the application.
- Finally, check if this error appears or not.
Method 3: Delete the Netflix Application Data
If the Netflix application malfunctions or has any corrupt data within it, then there is a chance for you to meet with the “can’t connect to Netflix” error message on Android.
The best way to resolve this issue is to remove the Netflix app data. Here are the steps below on how to do it.
- First, swipe down the ‘Notifications’ tray from the top of the screen on the Android phone.
- Next, go to the upper-right edge of the screen and tap on the ‘gear’ icon to launch the ‘Settings’ application.
- Now, a new window with the name ‘Settings’ will come up. Within that window, locate and then choose the ‘Applications’ or ‘Apps’ option.
- Another window that has the heading ‘Application’ will come up. Inside that window, tap on the ‘Manage Applications’ option.
- After that, scroll down a little and then select the ‘Netflix’ option. Now, a Netflix settings page will come up.
- On this page, click on the ‘Storage’ option, and then tap on the ‘Clear Data’ button. If a prompt pops up, then tap on the ‘OK’ button.
- Finally, launch the Netflix application and check to see if this glitch reappears or not when you try to use it.
Method 4: Remove and then Install the Netflix Application Once Again
If not a single method is able to solve the issue for you, then as the last solution, you can delete the Netflix application first and then install it once again. You can follow the steps mentioned underneath.
- First, open your Android device and then locate the ‘Netflix’ application.
- After that, drag the application and then drop it in the trash folder that comes up on the upper portion of the screen.
- Next, tap on the ‘Uninstall’ button to remove the ‘Netflix’ application from the Android phone.
- Now, find and then tap on the ‘Google Play’ application to launch it. Then, within it, search for the ‘Netflix’ application and then click on the ‘Install’ button.
- As soon as you do that, the Netflix application will be downloaded and installed automatically. This process will take some time to complete.
- Lastly, after the installation process gets over, sign in to the ‘Netflix’ application and inspect if this issue comes up or not.
You can get rid of the error message “can’t connect to Netflix” by following the methods given above, carefully and minutely. However, if even after you follow every steps and procedure, the error is still not fixed, then do not panic at all. Just provide all the details of your problem in the comment section below and get your query resolved by an expert.