When you are using your Norton Antivirus, you may face an error message that says “cannot connect to the Norton server”. If you have encountered such an error, then you should know there are some connection issues with your network. This error does not prevent the Norton application from running. However, if you keep getting the error message, your system might go into a critical situation. Thus, in order to prevent such an issue, you might need some help. In this article, we are going to discuss how you can fix the error with your Norton Antivirus program on your PC.
What Causes This Error To Connect To Norton Server
There are different reasons that can cause the connection error in your Norton Antivirus program. Therefore, you need to understand the reason first before you try any solution for the error. If you have not downloaded the application completely, you may encounter the error. Sometimes, a corrupted Windows system file can cause the error. Even some corrupt Windows registry files or the new changes in your Windows firewall settings might be the reason behind this error. If you have changed your proxy settings then you might face this error. There is another reason that can cause the error which is, some malicious program might have deleted the Norton Antivirus program. These are the main reasons that can cause the error message that you have encountered.
Remedies To Fix The Connection Error To Norton Server
As there are different reasons that can cause the connection error, there are several solutions for them as well. In this section, we are going to discuss the different steps to fix the error message “Cannot Connect To Norton Server” which you have encountered using your Norton Antivirus program. Please have a concise look at them.
Check If Your Browser Is Set As Default
The first thing you should do is, you should check your browser settings, whether you have activated your Norton shield in it or not. To check if you have activated your Norton shield in your browser, please follow the steps.
At first, you have to go to the ‘Control Panel’ section of your Windows Operating System. To do so, press the Windows Home button and type ‘Control Panel’.
As the control panel menu opens you need to set the ‘View by’ category to ‘large icons’. You can do so by selecting the drop-down list that appears on the top right corner of the screen.
In the next step, set your browser as default. To do so, click on the option called ‘Default Programs’. It would open a new window.
After the new window appears you have to click on ‘Set your default programs’ option. It would list out all the applications that you can set as default.
You can select your preferred browser from the list, that you want to set as the default one. After selecting the browser you have to click on ‘Set this program as default’.
After completing all the steps you should click on ‘OK’ to save the changes.
If you have completed all the steps, then you need to turn on the Norton shield in the browser. You can do so by going to the settings section of your browser.
Try Norton Activation Repair Tool
If you have set your browser as default, you should not face the issue anymore. However, if you are still facing the error then you can try the ‘Norton Activation Repair’ tool or ‘fix’ tool. You can download the tool from the official website of Norton. To solve such issues using the fix tool, you have to save the tool in your PC. If your PC doesn’t have the .NET framework installed, then download and install it from the official website of Microsoft. As you are ready, now you can install the tool.
After installing the ‘NortonActivationRepair.exe’ in your PC you have to run it. A complete run of the fix tool would ask you to reboot your PC. If you have completely restarted your PC, then you should try to turn on the Norton software. If the issue still exists, then follow the next solution.
Reinstall Your Norton Application
If you have already tried the solutions as mentioned in the above section. Then you should reinstall your Norton software in your system. In order to reinstall the Norton software, you have to uninstall the application first. To do so, please follow some steps as mentioned in the section below.
At first, go to ‘Control Panel’ of your system. You can do so by pressing the Windows Home button and typing ‘Control Panel’ in the search box.
As the control panel opens, you have to set the View by’ option as ‘Large icons’ by selecting it from the drop-down list that appears on the top-right corner.
Then, click on ‘Programs and Features’ from the control menu.
After you have clicked on the ‘Programs and Features’, a new window would open. In the new window, select your Norton application and right-click on it. Then, select ‘Uninstall’ and follow the onscreen instructions to completely uninstall the Norton application from your system.
After uninstalling the Norton software, install it again. If you need any kind of help in order to install your new Norton software, you can have a look at the user manual.
Install ‘Norton Remove and Reinstall’ or ‘NRnR’ Tool
You can use another tool, provided by Norton to remove and reinstall your Norton application. To use the tool, go to the official website of Norton to download and install it in your system. After you have installed the tool in your system, follow some easy steps to fix the issue.
Open the ‘NRnR’ tool and click on ‘Remove & Reinstall’ button from the menu. In some versions, you may find this button called ‘Remove’ only.
After that, click on ‘Continue’ that would lead you to restart your PC. The whole process may take a few minutes to complete.
In the last step, you need to restart your PC and check if the issue is fixed.
If you are facing the error message ‘Cannot Connect To Norton Server‘ while using your Norton antivirus, then you can try the above solutions. We hope that the article has helped you.