Effective Ways to Fix Adobe Error Code A12E5

Adobe is one of the popular and unique applications which converts the standard documents into PDF format. But, like other apps, it has some drawbacks which make it complicated to handle at times. While you try to update the Adobe app or re-install it, you might come across an Adobe error. Beside this, you might face this annoying issue if you decide to upgrade the Creative Cloud Desktop app. As a result, the Adobe app shows an unexpected message “Adobe Error Code  A12E5” or “Sorry, there seems to be a problem with the download process(Error Code A12E5)”. Moreover, the running programs start to crash automatically, and your system starts to freeze.

Remove Adobe Error-Easy Steps

There are multiple ways to fix the Adobe error efficiently. To troubleshoot the issue, you can try out the methods below to make it easier to solve.

Update Windows

An incompatibility between the Windows and the Adobe version you are using is responsible for the Adobe Error Code  A12E5. So, you have to update both of the Windows or the other OS which is used in your system as well as the Adobe application with the latest version.

Make sure that the internet connection used for the device is steady and the PC get the proper power supply. Then, open the Settings window by tapping the Setting icon. In the Settings window, you will get several options and choose Change PC settings.

Go to the Windows Update And Recovery section and click on Check for the Updates. If any current updates are available, then you will see a drop-down list of them. Select the apps and click on View Details. It will start the Windows update process automatically and wait until the update process is finished. Finally, restart the device and check whether the Adobe error  A12E5 appears on the screen or not.

Uninstall And Re-install Creative Cloud App

Improper installation of the Creative Cloud App causes a problem in Adobe. Besides it, the missing of the installation file or lose of the executable file prevents the file converting procedure.

Tap on the Start button and open the Start menu. In the search box, type “Control” and hit the Enter key to open the Contro Panel window. Choose Programs And Features sub-menu from the list. Then, click on the Uninstall a program to get a list of installed items in your system.

After that, click on the Creative Cloud App installer and its associated apps. Right-click on them and tap Uninstall to start the uninstallation process. Finally, click on the OK to confirm the removal process. Now, download the software from the original link and install with the latest version.

In the case of MacOS, use the Finder to go to the Applications section. Under it, you will get another folder named Utilities and double-click on it. Choose Adobe Installer from this folder and select the application Adobe Creative Cloud. Then, double-click on it to get the details of the Adobe and follow the wizard instructions to complete the installation process.

Delete OOBE Folder

Improper OOBE folder installation can corrupt the system files. As a result, adobe can’t be install due to an authentication error. Then, without disable it, or create a new one is the best way to overcome the problem.

Type “Program files” in the Windows Explorer search box and hit the Enter key to open the Explorer window. Then, choose another folder Common Files from it and go to the Adobe folder and expand it by double-clicking on it. Then, browse the location of the folder OOBE and rename it by adding a suffix such as OOBE_Prev. Now, restart the device and try to convert a file into the PDF format and check whether the problem is removed or not.

Upgrade The Adobe

If you are using the outdated version of Adobe, then you will fail to work with the Adobe Reader or Acrobat app. When you try to convert any document into the pdf form, it prevents the entire task. Again, it won’t be able to generate a high-quality output with the best results.

Press Windows key and open the Start menu. Now, click on All Programs from the Start menu. Choose the option Windows Update from the sub-menu. In the Windows Update window, go to the Update And Recovery section.

Click on Check for Updates from this section on the left side of the window. If an update is available, then it will show them accordingly. Now, select all the updates and tap on the Install button to start the installation process. It will take several minutes to finish the installation process of the multiple programs. Finally, reboot the system and check whether the Adobe error code  A12E5 persists or not.

Scan The System

Sometimes, virus attacks can corrupt the files of Adobe as well as damage the system files inside the Adobe folder. Especially, the malware, spyware, etc. infect the internal memory. As a result, the Adobe program stops to respond.

First, tap on the System Security software icon and open the Antivirus window. Choose the Settings from the window. Now, click on Scan section under these Settings. Choose Quick or Full Scan as per your convenience and click on Start to initiate the scanning process. It will take a few minutes to complete the entire process. Not only that but also it disinfects the viruses and identifies the malware corrupted files.


In this article, we have discussed the methods briefly to remove the Adobe error code  12e5 efficiently. Moreover, you can fix the old issue by performing the upgrade process. In addition to that, you may keep your PC updated by installing the latest OS in your system. However, this article will be helpful to resolve the Adobe Reader problem efficiently, especially for the non-tech-savvy persons and identifying the Adobe error at the very beginning of the stage.

Nathaniel Villa
Nathaniel Villa